FAQ

Ordering & Store Policies

This website uses numerical US/Canada sizing. It can be easily converted to alphabetic UK/Australia sizing as well as internal diameter measurement equivalents using this chart - https://sangrealrings.com/pages/size-conversion

***

Before placing your order, please make sure to get your ring size checked professionally as all of our rings are made out of hard metals and are therefore not resizable.

Professional measuring is usually a service provided free of charge in any jewelry store and is much more reliable than any at home sizer.

Requesting to try on a ring of a similar width to the design you'd like to order (4mm / 6mm / 8 millimetres wide) is also a great idea and can help with finding the perfect fit for your specific finger and knuckle build.
 
Following the professional ring sizing advice above is strongly recommended - due to the nature of the materials used, unfortunately I will not be able to offer assistance due to a size incorrectly declared by the customer, so please double check your current accurate ring size before placing an order.

By requesting a custom design you acknowledge that personal requests imply a unique and sometimes unpredictable outcome, so please be sure of the design you're requesting.

Please know that before an order is placed, custom requests are always discussed in as much detail as possible and a photo for final approval is always supplied by email before shipping.

All custom & customized orders discussed and agreed on are final - no returns, refunds or replacements can be offered. 

Please message us directly with any specific requests or questions and we will forward more detailed advice.

Our rings are designed to be as tough as they get, absolutely with the intention of lasting a lifetime - the lasting of any jewelry piece always depends strictly on the wearer's care for it however. 

To ensure the longevity of your new ring, please note that it should be kept away from harsh, acidic and abrasive chemicals like bleach, acetone, glue, prolonged exposure to strong hand sanitizers, chlorine, salt water etc.

Acetone (a chemical most often found in nail varnish removal and nail extension removal products) is especially dangerous and exposing any of our inlaid jewelry to it must be strictly avoided.

The rings can be re-polished with a cloth or kitchen towel dipped in metal polishing paste (such as Peak or Autosol) as / when / if at all needed.

Please always make sure that the shipping address provided by you during checkout is complete and correct.

It is the customer's responsibility to provide the correct designated shipping address during checkout at the point of placing an order with us.

We will always only ship to the specific shipping address provided by the buyer during checkout. 

Providing an outdated or incorrect shipping address will result in the parcel reaching the wrong destination, in which case we will not be able to divert or retrieve the parcel to provide further assistance.

For orders placed outside of the UK:

The customer is liable to pay any import duty, handling fees and taxes which may be imposed on your parcel by your country's customs authorities.

To find out if you are likely to pay any additional VAT charges on your parcel, please check your domestic local import and customs policy.

Shipping & Delivery

We offer international shipping to select countries - please refer to the alphabetized list below.

Unfortunately shipping outside of the listed areas is not currently offered, apologies for any disappointment this may cause.
 
We DO ship to:

A

Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia,

B

Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Brazil,

C

Canada, Caribbean, Chile, Colombia, Costa Rica, Curaçao,

D

Dominica, Dominican Republic,

E

Ecuador, El Salvador,

F

Fiji, French Guiana, French Polynesia,

G

Great Britain, Grenada, Guatemala, Guyana,

H

Haiti, Honduras, Hong Kong

J

Jamaica, Japan,

K

Kiribati,

M

Martinique, Mexico, Montserrat,

N

Nauru, Netherlands, New Caledonia, New Zealand, Nicaragua, Niue, Northern Ireland,

P

Panama, Papua New Guinea, Paraguay, Peru,

Q

Qatar,

S

Samoa, Scotland, Singapore, Sint Maarten, South Korea, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname,

T

Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Turks & Caicos, Tuvalu,

U

United Arab Emirates, United Kingdom, United States, Uruguay,

V

Vanuatu, Venezuela,

W

Wales, Wallis & Futuna

 

All UK orders are shipped fully tracked and only take a few business days from your booked shipping date to arrive.

Please note that shipping dates and delivery date estimations are only secured and confirmed with us upon your order being placed.

Please note that all delivery estimations given are approximate and do not include any possible postal or customs delays present at the time of your parcel's transit.

Depending on your location, international delivery to most countries is expected to take around 2-3 weeks from your booked shipping date.

Please note that shipping dates and delivery date estimations are only secured and confirmed with us upon your order being placed.

Prior to delivery, the customer is liable to pay any import duty, handling fees and taxes which may be imposed on your parcel by your country's customs authorities.

To find out if you are likely to pay any additional VAT charges on your parcel, please check your local import and customs policy.

Unfortunately, shipping to EU / EEA countries is not offered and no changes to this policy are planned at this time - apologies for any inconvenience this may cause.

Other FAQ

Please make sure that only responsibly and legally sourced samples of any kind are sent our way – we do not encourage, accept or take responsibility for materials sourced in violation of any laws or regulations, local or otherwise. SangrealRings LTD takes no responsibility for, and will not be liable for any errors or omissions on the customer's behalf.