FAQ

Ordering & Store Policies

This website uses numerical US/Canada sizing, which can be easily converted to alphabetic UK/Australia sizing as well as internal diameter measurement equivalents using this chart - https://sangrealrings.com/pages/size-conversion

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Before placing your order, we kindly recommend having your ring size checked professionally, as our rings cannot be resized.

Most jewelry stores offer sizing as a free service, and it’s much more accurate than at-home methods. Trying on a ring of similar width (4mm, 6mm, or 8mm) to your chosen design is also a great way to find the perfect fit for your finger and knuckle shape.

A quick double-check now can make all the difference later.

Taking this extra step is strongly encouraged—since our rings are made to order and not resizable, we’re unfortunately unable to offer replacements for incorrectly provided sizes.

When requesting a custom design, please keep in mind that personalized pieces can lead to unique and sometimes unexpected results—so it’s important to feel confident in your choices.

We’ll always go over your custom request in detail before your order is placed, and you’ll receive a photo of the finished custom piece for approval via email before it ships.

As each custom or customized ring is made just for you, all agreed-upon orders are final and cannot be returned, refunded, or replaced.

If you have any questions or special ideas in mind, feel free to message us—we’re happy to offer guidance and discuss the details with you.

Please ensure your shipping address is complete and correct at checkout, as we can only ship to the address provided at that time.

We’re unable to reroute or recover parcels sent to incorrect or outdated addresses, so it's important to provide the correct designated shipping address during checkout at the point of placing your order with us.

For orders placed outside of the UK:

The customer is liable to pay any import duty, handling fees and taxes which may be imposed on your parcel by your country's customs authorities.

To find out if you are likely to pay any additional VAT charges on your parcel, please check your domestic local import and customs policy.

Shipping & Delivery

We offer international shipping to select countries - please refer to the alphabetized list below.

Unfortunately shipping outside of the listed areas is not currently offered, apologies for any disappointment this may cause.
 
We DO ship to:

A

Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia,

B

Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Brazil,

C

Canada, Caribbean, Chile, Colombia, Costa Rica, Curaçao,

D

Dominica, Dominican Republic,

E

Ecuador, El Salvador,

F

Fiji, French Guiana, French Polynesia,

G

Great Britain, Grenada, Guatemala, Guyana,

H

Haiti, Honduras, Hong Kong

J

Jamaica, Japan,

K

Kiribati,

M

Martinique, Mexico, Montserrat,

N

Nauru, New Caledonia, New Zealand, Nicaragua, Niue, Northern Ireland,

P

Panama, Papua New Guinea, Paraguay, Peru, Puerto Rico,

Q

Qatar,

S

Samoa, Scotland, Singapore, Sint Maarten, South Korea, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Suriname,

T

Timor-Leste, Tokelau, Tonga, Trinidad & Tobago, Turks & Caicos, Tuvalu,

U

United Arab Emirates, United Kingdom, United States, Uruguay,

V

Vanuatu, Venezuela,

W

Wales, Wallis & Futuna

 

New UK orders are currently scheduled to ship in June, delivery takes 2-3 business days from your confirmed shipping date.

Please keep in mind that both shipping and delivery dates are only confirmed once your order is placed.

All timeframes provided are estimates and do not account for any unexpected postal delays during transit.

New orders are currently scheduled to ship in June, delivery typically takes around 2 weeks from your confirmed shipping date for most international locations.

Please keep in mind that both shipping and delivery dates are only confirmed once your order is placed. All timeframes provided are estimates and do not account for any unexpected postal or customs delays during transit.

Customers are responsible for any import duties, handling fees, or taxes that may be applied by their country’s customs authority before delivery.

To check if additional VAT or charges may apply to your parcel, we recommend reviewing your local import and customs regulations.

Unfortunately, shipping to EU / EEA countries is not offered and no changes to this policy are planned at this time - apologies for any inconvenience this may cause.

Care & Maintenance

Our rings are designed to be as tough as they get, absolutely with the intention of lasting a lifetime.

While no special care is needed, the lasting of any jewelry piece always depends on the wearer's care for it. 

⮞ Avoid Chemicals

Prevent direct contact with cleaning agents, strong hand sanitizers, adhesives, bleach and prolonged exposure to chlorine or salt water

⮞ No Acetone

It is highly damaging to the inlay - found most commonly in nail polish removers, gel removers, automotive lacquers and degreasers.

To protect your ring, it’s best to remove it and store it safely before exposure.

⮞ Protect from Abrasives

Avoid friction with other metals or rough surfaces to help preserve your ring’s shine and finish.

Other FAQ

Please make sure that only responsibly and legally sourced samples of any kind are sent our way – we do not encourage, accept or take responsibility for materials sourced in violation of any laws or regulations, local or otherwise. SangrealRings LTD takes no responsibility for, and will not be liable for any errors or omissions on the customer's behalf.